Skip to main content

shipping rates preferences question

Feature Request

Hi, I've recently received my first order, that I've just shipped; the shipment, though, costed me more then what the buyer (from Germany) paid: even my preferences was correct (10,20 € for shipment under 50 gr from Italy to Germany), the buyer paid 7,70€ (the rate for national shipping of the same size, here in Italy). Why? Doesn't the system calculate if the buyer is in the same country or outside? Should I set a preferred an international shipping rate for every customer, to avoid to pay more than I should for any order? Something doesn't work correctly. Could you help me with this issue? Thanks

Posted by haunt ·
1 comment

Log in to comment and vote

Comments1

  • Julie Le Soymier

    Team•

    Aug 18

    Hi @haunt ,

    Thanks for flagging this, and congrats on your first order!

    Good news first: CardNexus does check where the buyer lives. Shipping is priced from the buyer's delivery address, and each seller has three zones — Domestic (your country), Regional (Europe) and International. A buyer in Germany is always priced with your Regional (Europe) rates, never your Italian domestic ones. So no, you don't need to set an international rate customer by customer — one Regional rate covers every European buyer.

    About the 7.70 €: that is exactly our default Italy → Europe rate for the smallest package (XS, 1–5 cards). So for this order the buyer paid the default Europe rate, not your 10.20 €. The two most common reasons:

    1. The 10.20 € was saved after the order was placed (or the save didn't go through).

    2. It was entered on a different size. Package sizes are based on the number of cards, not weight: XS = 1–5 cards, S = 6–25, M = 26–250, L = 251+, XL = cases. If your order was 1–5 cards, only the XS row counts.

    Could you open Settings → Selling → Shipping, look at the Regional (Europe) zone and check that the XS row shows 10.20 € with the "Customized" badge? If it doesn't, set it there and save — it will apply to every future order automatically. If it already shows 10.20 €, please send me the order number and I'll look at exactly what was priced on that order.

    Sorry for the extra cost on your very first sale — thanks for your patience while we sort it out.

    Julie — CardNexus