Disputes & Returns
How to report problems, resolve disputes, and handle returns on CardNexus.
- Reporting a ProblemSometimes things don't go as expected — a card arrives damaged, the condition doesn't match the listing, or a package never shows up. CardNexus has a structured
- How Dispute Resolution WorksAfter you report a problem, the dispute enters a structured resolution process. Here's exactly what happens at each step.
- ReturnsSometimes a dispute results in a return — the buyer ships the item back to the seller and receives a refund once the return is confirmed.